Terms And Conditions

Last Updated: [24/08/25]

Welcome to Cab E-Bikes. By purchasing from our store, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Business Information

Cab E-Bikes is an Australian-based online store specialising in e-bike parts and accessories. We operate exclusively within Australia and only ship domestically.

2. Products

We sell e-bike parts and accessories. All items are tested before shipping to ensure they are in working condition.

3. Orders & Payment

  • We accept payment via major credit cards.

  • All prices are listed in Australian Dollars (AUD) and include GST where applicable.

  • Orders are confirmed once payment has been received in full.

4. Shipping

  • We ship Australia-wide only.

  • Shipping times may vary depending on your location.

  • Tracking details will be provided once your order has been dispatched.

5. Refunds & Returns

  • Refunds are only available if the purchased item is faulty or not functioning upon arrival.

  • All accessories are tested before shipping, so faults must be clearly demonstrated for a refund to be approved.

  • Customers must contact us within 7 days of receiving the item to request a refund.

  • Change-of-mind returns are not accepted.

6. Compatibility & Responsibility

  • It is the customer’s responsibility to ensure that the product ordered (including connectors, plugs, and pins) is compatible with their bike.

  • If a product does not fit or function correctly because the customer did not confirm compatibility before purchase, no refund or return will be provided.

  • Please check your bike’s pin type and specifications carefully before placing an order.

7. Warranty

No warranty is provided on products sold. Customers are responsible for the maintenance and care of their items after purchase.

8. Limitation of Liability

Cab E-Bikes is not responsible for any injury, damage, or loss resulting from the use or misuse of our products.

9. Contact Information

For all inquiries, please use the contact form or email address provided on our Shopify store’s Contact Us page.